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In a letter to its President and CEO, Fort St. John Mayor Bruce Lantz has registered a customer service complaint with Air Canada.
He’s upset with what he says is a Flight Pass Policy pricing change, which he claims, "severely discriminates" against airline customers in Northeastern BC.
The mayor says the city has now been informed, that only in Northeastern BC, the price for such passes will double and they can only be used by 25 people instead of 300 and will not include flights to Saskatchewan and Manitoba.
He says in the past, this municipality and other local governments and business travelers from this region, have made frequent use of the Flight Passes.
He goes on to say, "While we recognize your right to set rates and policies as you see fit for your business, we wish to stress, that this places an unfair and discriminatory financial burden, on your customers in Northeastern BC."
That noted he asks for the former Flight Pass system to be reinstated and he also serves notice of the cities intent to "Vigorously pursue this issue with other levels of government and business leaders, affected by this inequitable policy."
Click on the attached file to read the entire letter to Air Canada.