Approximately 400 customers in Dawson Creek lost service at approximately 11:45 a.m. Thursday. According to Telus, an underground cable was accidentally severed at Alaska Avenue and 13th street by a construction crew doing work unrelated to Telus.
Due to the severity of the damage to the underground cable, Telus estimates service will be restored by early Saturday.
Customers affected by the outage are unable to make local, long distance and 911 calls. Cell phone service in the area may also be impacted.