The story begins in Canada, where NPSCU was the recipient of the National Innovation Award from the Credit Union Central of Canada, and the Service Innovation Award from the Central 1 inNOVAtion Awards. These awards were given in respect for being the first to implement Personal Teller Machines (PTM), providing full financial services to low density areas in northern B.C.
The success of PTM technology has led NPCSU to become a resource for other credit unions looking to incorporate these types of innovations into their own branches.
NPSCU was also recently showcased at the 2014 World Credit Union Conference held in Australia, where CEO of NPCSU, Mitchel Chilcott was asked to speak. It was there where he presented Building Strong Relationships in Low Density Communities, which featured the needs of northeast B.C. to over 300 credit union attendees from around the world.
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“As a credit union, we face challenges that any financial institution would incur,” Chilcott explained. “Being in the northern region that we are, we have to be innovative, and face theses hurdles from a different perspective.”
In essence, Chilcott explained the technology used is vital in meeting their member’s needs, as conventional branch designs would not be functional for serving more remote areas.
Meanwhile, Branch Manager of Virtual Services, Jackie Bishop will be heading to Uganda in January 2015, as she’s been selected for the Credit Union Management Program. With a select group of Canadian credit union representatives, Bishop will assist credit unions in Uganda in finding innovative ways to meet their member’s needs and help create models to deliver on membership growth.
NPSU has been serving northern B.C. for over 65 years, with 12,000 members among its four branches.
NPSCU says their goal is to remain “committed to the social and economic well-being within the communities it serves,” offering retail and business banking, as well as investment and insurance products.