Coronavirus: London Hydro provides $400k to utility bill assistance program

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As the ongoing novel coronavirus pandemic has put additional financial pressures on many Londoners, London Hydro has announced it is doubling its annual contribution to the Low-Income Energy Assistance Program, which helps provide utility bill assistance and is distributed by the Salvation Army.

“We regularly provide $200,000 toward this program but this year we have doubled the contribution,” CEO Dr. Vinay Sharma explained.

“We also made a request to Salvation Army to relax some of the rules so that more people can make use of these funds.”

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“For us, if customers do not pay the hydro bill, we get bad debt as a result of that which is a cost to the corporation and customer gets a bad credit rating,” he continued.

“This way, our expense remains almost unchanged — that is either bad debt or a contribution [to the Salvation Army program] — but customer is helped by not having that bad credit rating on his account.

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“So this way, we provide some assistance to our community.”

London Hydro previously announced that it would be extending its winter disconnection period by 90 days to June 17,

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