Online platforms scramble as content moderators in short supply amid coronavirus

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While hundreds of thousands of companies across the country have seen work grind to a halt amid COVID-19, Chris Priebe is experiencing the opposite.

The owner of Two Hat, an artificial intelligence-powered content moderation company based in Kelowna, B.C., has never been busier helping customers including gaming brands Nintendo Switch, Habbo, Rovio and Supercell sift through billions of comments and conversations and quickly identify and remove anything harmful to users.

“We processed 60 billion last month. It used to be 30 billion. That’s how bad coronavirus is. That is at least twice the normal volume,” said Priebe in April, before monthly processing volumes hit 90 billion.

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“(Platforms) are faced with, in some cases, 15 times the volume. How can they possibly care for their audience? Because that doesn’t mean that the revenues are up 15 times or that they can afford to hire that many more people.”

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Priebe is not alone in the scramble to keep online, social media and gaming platforms safe amid COVID-19. Companies including Facebook, Instagram, Twitter, YouTube and Google have all been warning users since at least April that they are experiencing shortages of content moderators,

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