(Last updated: March 21/2020)
NPVC COVID-19 updates from our team to your family:
MARCH 21, 2020: We are committed to being available to our clients and patients for urgent veterinary care and emergencies. In order to provide veterinary care and prevent the spread of COVID-19 in our community, we have implemented the following policies which will be updated as appropriate:
ENTRANCE TO THE CLINIC IS CURRENTLY RESTRICTED TO THOSE WITH BOOKED APPOINTMENTS. No walk-ins. If you don’t have an appointment, are picking up a prescription or pet food (no stockpiling please), or would like to consult with our team, please call 250-785-4578 or text 250-793-4718 from your vehicle upon arrival to arrange service.
Small animal appointments are restricted to emergencies, urgent care needs, ongoing clinical cases and puppy and kitten vaccines (must be kept on a regular schedule to ensure immunity). At this time we are delaying all elective surgeries and procedures.
Large animal appointments are restricted to emergencies and selected seasonally-required procedures.
As previously noted, do not come to the clinic or have us visit your farm if you are unwell for any reason, have travelled in the last 14 days, suspect you have been exposed to COVID-19, or you are in self-isolation. Note if you are in isolation, so are your pets.
Temporary business hours are Monday – Friday 8:30am-5:30 pm. We are closed Saturdays and Wednesday evenings indefinitely. Staffing during business hours has been reduced to provide social distancing and reduce risk. It’s important we all do our part to protect the health of our community in these challenging times. Please call if you have any questions. Spring will come!
MARCH 20, 2020: As always we strive to be available for our community, but in these extenuating circumstances we require your help to do our part to prevent the spread of COVID-19.
We have expanded our cleaning and disinfecting protocols within the practice as well as our staff sick leave policies.
Please DO NOT come to the clinic or book a farm call if you are unwell (for any reason) or if you have travelled anywhere outside Canada in the last 14 days. Call us for alternate arrangements if your animal requires urgent care.
If anyone in your household is in self isolation, the animals in the household are also part of the self isolation and should not be leaving the home.
Call us for advice if a pet requires urgent care. Do not book routine, non-urgent veterinary appointments.
Our boarding facility is not accepting any new reservations.
If you are picking up a pet who has been in boarding please check with clinic staff regarding pickup requirements (the above human health and travel requirements apply).
Practice social distancing in our waiting room if you meet the above criteria and need to visit the clinic.
Step back from the reception counter, provide adequate space between our team and other clients.
Please make use of our large waiting room and seating space. Do not bring family (including children) or friends with you if you need to visit the clinic. Only one person per visit please. If in any doubt, call us from your vehicle in our parking lot.
If you have specific questions, please call the clinic at 250-785-4578. We will keep you informed as the situation evolves. Take care everyone and do your part!